Contact
Contact
For any questions about Suiber, please reach us through the channels below. When inquiring about an existing reservation, please have your reservation number on hand.
Contact Window
- Operator
- Universal Cruise Co., Ltd.
- reserve_cruise@universal-cruise.com
- Hours
- 9:00 – 18:00 (open daily, except New Year holidays)
- Languages
- Japanese / English
- Urgent contact
- For urgent matters on the day of boarding, please call the phone number listed in your confirmation email.
Frequently Asked Questions
Common questions about using Suiber are also answered in the FAQ section on the home page. Cancellation deadlines, party-size rules, and weather-related suspensions are covered there — please have a look before reaching out.
Press and Media Inquiries
Members of the press interested in coverage or on-site filming are welcome through the same channel. Please include an outline of your plan and preferred dates; we will respond with the appropriate team.
Last updated: 2026-04-23